![]() We had dinner at both Bourbon Steakhouse and Aveo (Private room which was lovely) Great service by Bruce and everything was amazing. The catering was excellent - especially the sushi/ceviche bar one night. Our housekeepers Alejandra and Ilina were a delight and always available for an extra towel or water. ![]() Very classy decor (my room had been remodeled just 3 weeks ago - Rm 484) The bedding is cool and comfortable and changed daily if desired. I was there for a conference and we had most of the hotel booked so the common areas felt like our own little neighborhood. It's overall a decent use of a free night, but I certainly would never pay cash rates to stay here after this experience, it's just not worth $1000/night.…įrom the moment I was helped from my car by a couple of bellmen, I felt well taken care of. Early check in was obviously not accommodated as our room was only available at 5pm, and late checkout was also only granted 1 hour until 12pm even though there was plenty of availability for my room type - which again leads me to believe that housekeeping is also short staffed. When it comes to Hilton Honors perks, as a diamond member we did get a nice room upgrade to a fireside room from a base room, which was definitely appreciated. A similar experience was had with the collection of the in room dining cart, after waiting till almost 10pm, we just decided to fold the cart ourselves and place it outside. This was before 8pm on a Friday! It seemed like housekeeping was also understaffed, as a simple request for an extra pair of slippers took well over an hour. To our surprise, we were told that there wasn't a concierge at this time and to check back the next morning. Since Ajay didn't provide us with any information about the hotel and what was offered, we went back to the front desk and asked for a rundown of the amenities. For someone who has never been to the hotel, we obviously had no idea where the north elevators were, so it took us a few minutes of wandering around to figure out where to go. There was also no offer to show us to the elevators, just "your room is on the 1st floor, take the north elevators". He also provided incorrect information about the tram which led to us waiting in the wrong spot. I had to ask multiple questions about the restaurants, amenities, beach tram, etc. He knew it was our first time at the property, yet provided absolutely no information about it. I hate to single out any one employee, but Ajay at the front desk definitely needs more training. He just placed our bags in the lobby and pointed us towards the check in counter - I would expect to at least be offered the choice of taking our bags to our room, not just placing them in the lobby on the floor. Unfortunately, it went downhill from there. When we arrived, the valet was crowded, but someone did take our bags and keys within a few minutes of waiting. Starting from before we arrived, our room was only available at around 5pm. Having just recently stayed at other luxury hotels, it was obvious that the Waldorf was understaffed. I used a Hilton free night certificate so I didn't pay $1000, but that was the cash rate nevertheless. If this was a $400/night room, this would be a 4 star rating. Wyndham Grand Cancun All Inclusive Resort & Villasīefore I say anything else, the 2 star rating reflects the price of the hotel (nightly rate of over $1000 for my stay).Hotels near Laguna College of Art and Design.Hotels near Marinello Schools of Beauty.Hotels near South Orange County Community District.Hotels near Laguna Niguel / Mission Viejo Station.Hotels near San Juan Capistrano Station.Hotels near The Ritz-Carlton Spa, Laguna Niguel.Hotels near Eco-Adventure Center at The Ritz-Carlton, Laguna Niguel.Hotels near The Blend - Yoga|pilates|hiit. ![]() Dana Point Hotels with Laundry Facilities.Hotels near Waldorf Astoria Monarch Beach.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |